I have applied for FEE-HELP and received an invoice. Do I need to pay the invoice?
An Invoice/Confirmation of Enrolment is issued each semester as a record of the units enrolled in, the census dates and cost. You can choose to make a full or partial upfront payment or make no payment and use your FEE-HELP loan to cover the full semester cost of your tuition.
Do I have to re-apply for FEE-HELP every semester/year?
Your application for FEE-HELP covers your initial course of study. You will only need to lodge a new FEE-HELP form if you change your course or change your higher education provider.
Does the FEE-HELP limit include the loan fee?
For undergraduate courses, the loan fee does not count towards your FEE-HELP limit. There is no loan fee for postgraduate courses.
What happens if I withdraw from a unit, will I get still get charged?
If you withdraw correctly on or before the census date of the unit you will not be charged for that unit.
I received my Commonwealth Assistance Notice, do I need to pay on it?
The University is required to issue a Commonwealth Assistance Notice (CAN) within a certain period after the census date of each unit. The CAN notifies you of your HELP debt for that unit including any loan fee. The CAN may cover more than one unit. You DO NOT pay on the CAN, it is a notice only.
My CAN is difficult to understand / incorrect. Who can I ask for assistance?
Please contact the Fees Office for any queries or assistance you require.
